Warn others to stay away. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Search accounts based on account number, or chat online. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. New comments cannot be posted and votes cannot be cast. There may be a 60 day notice cancellation fee for your service. A coaxial cable is capable of carrying current. I really appreciate you being a member of the Comcast Family! Massive outages do occur because of problems such as storms, floods etc. You can email the site owner to let them know you were blocked. Call 911, which will get the FD out to asses the wire (s). We have all the tools to help with your cable line and make sure it gets taken care of. Our community is your official source on Reddit for help with Xfinity services. Hello @user_300363 and thank you! I explained this to the rep when I called to cancel. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Whenever there is an outage, your first step is to report it via email or twitter. This website is using a security service to protect itself from online attacks. A drop-down list appears. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A drop-down list appears. Comcast does not do tree trimming. How do I talk to a real person at Comcast? This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Get in touch with Comcast Business. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. It may be used in setting the FCC's priorities for regulating companies like Comcast. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Then, call PG&E at 1-800-743-5000. Then it thanks me for signing in. How do I report a downed telephone line? I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Call 800.288.2020 and select Repair. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). View the Xfinity outage map and find out when an area will be back online. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. A recent storm brought down a tree which took down one of the above ground cables by my house. Then it tells me it can help me better if I sign in. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Report or View Outages; Other Contacts; General, Business, Landlord, . I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. In the top right corner, you'll see a little chat icon near the bell icon. When should we expect this to be corrected? We've had a downed wire touching our building for about two months at this point. You can report an issue by going to the Xfinity Status Center. Scan this QR code to download the app now. That person will tell you who the city's contact is in the Comcast governmental affairs office. . Cookie Notice How to report a downed wire if I'm not a customer? Press Enter to send it. Write your 17-digit account number on the "For" line of your check or money order. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Occasionally there is a mix up and Comcast forgets to bury the drop. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. This option is available 24 hours a day, 7 days a week. Please help before someone gets hurt. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. and our Cookie Notice Step 1: Inquiry. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. https://corporate.comcast.com/stories/meet-our-digital-care-team. It's in front of my yard, and it goes across the street. I suspect it's an old wire). Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. The tree and the cable are both on the grass verge next to my property. Then, to let us know why you're calling, say Line is down.. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The tree and the cable are both on the grass verge next to my property. A drop-down list appears. The channel and its live streaming world news is available . Thank you! If you absolutely need to have it removed, consult with an electrician before doing so. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. The tubing will start to shrink almost right away. First Call 9-1-1. Let us know. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Comcast Xfinity problems in the last 24 hours. Can you direct message your name and address? Hope this helps you out. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. I have followed these instructions and sent the private message on 6/1/21. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. If the center conductor of the cable is solid copper, it carries it quite well. How do I report down a cable line? Report it as a hazard to your local PD, maybe they have a better contact. Immediately Call Emergency Services. Our team can help get that line raised. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. In the 'To' line, type "Xfinity Support" there. 70% of power outages are caused by major weather. Let us know. You can contact 811 to get utility lines marked. Thank you so much Anthony for sending us over those details and the Modmail. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Find an Xfinity Location Check the status and hours of locations near you. 5. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words We have made changes to keep employees safe so response and call times may be longer than usual. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Contact Customer Service at (800) 391-3000. Cloudflare Ray ID: 7a2ad44e3df86ef8 and our God forbid this huge company actually provide a phone number where you could talk to someone. You may have to enter a lot of personal information to get connected, including your ZIP code. Do what's best for your business. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Click to reveal How to report a down or damaged CenturyLink line. -You are responsible for the "mast," the . Here is a list of frequently requested telephone numbers: Cable. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Usually 911 dispatch has unlisted numbers for utilities. 1 6 In the aftermath of a major storm, be aware of hazards presented by downed power lines. The wires at my rental property are on the ground. Include the words "Firewall Investigation" in the subject line. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 No worries, Our team can definitely help right here! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I am a bot, and this action was performed automatically. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Stay at least 10 feet away from the wire and secure the area to keep others away, too. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Asking on behalf of my place of business. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. For immediate assistance, check out the Xfinity Assistant. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. @XfinityThomasChow long does it take for someone to reply? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Comcast landlines are being used by homes and businesses alike. Hi, @user_af7a95. I have a downed wire in the middle of the street. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). -ATTU-verseCare. I called but only received voice mail. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Click Continue. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Let us give you a call as soon as an agent is available. How much notice do you need to give Comcast to cancel? I hope youre having a great week so far!