All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The best customer service experience Ive had in a long time. Anyway from what I was told the policy of Rite Window is they will not with home buyers until they have closed. From the initial meeting to discuss my needs, then the measuring, as well as Erin the project manager, to the workers, I can highly praise the whole process. Bang up job! Thank you. I can understand not wanting to take the time to quote for a "prospective buyer" but not being willing to work with customers who have signed purchase and sales for rehab loans is an entire segment of the home buying industry that is be disregarded. Best Replacement Window Buying Guide - Consumer Reports Unbeknownst to me their notices were being sent to my previous business address long after we had moved to our current office in Woburn. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We did our homework. Installers of new windows, doors and glass block. Thank you Brian and rite window team. No high pressure sales calls!!!! This Oct., the latch broke and they came out and repaired it as well as gave me paint for some scratches on the door. From beginning to end wonderful Continue reading . Have a piece of glass cut to replace the sealed damaged glass. So the super service goes above the expectations and meets the needs of my home and family. We're sure you'll have success with another window provider, and congratulations on your new home! Wondering if a report is missing? Very respectful to us and our property. We consider the ultimate barometer of our job performance to be Angie's List. Here are a few reasons why: -transparency and detailed explanation and physical demonstration of various product choices all presented in a friendly way without slick salesmanship -good listening skills on the part of the salesman, and successful problem solving suggestions which were applied to my project -Various reasonable price categories with clear explicit written details -good warranty -excellent customer service over the phone and in person I highly recommend this company. I had one spot of water damage around window frame area that was pointed out by installer, he told me what was required so I ran to Home Depot for repair materials and he preformed the repair ! They were very courteous, making sure to wear masks inside the home. This equates to a 4.34 out of 5 star rating on average. From refrigeration requiements to shelf and r Should I be worried that external doors in my home are shifting to a point that I can't lock them without lifting them up? All business will get complaints. We describe our business as Family owned and operated, Brian came to our home to do a tub to shower installation. Family owned and operated since 1961. RITE WINDOW REVIEWS. Assuming professional installation, not a bad option if you can keep it at $500 installed. Outdoor patios can be covered with fixed frame patio canopies or retractable awnings. Rite Window | Better Business Bureau Profile Share your photos and videos with others to prove the truth of your words. Ripoff Report | Rite Windows Review - Woburn, Massachusetts Employment categories include: in-home sales, construction management, skilled carpenters, general labor . Since August 2000, we have helped over 25,000 homeowners in New England replace their windows, doors, roof, or shower and bath systems. Good installation team. We were having new windows installed in our living room. We have signed the purchase and sale and have a closing date. The initial sales/measurement visit and install went great. Was professional and super fast and efficient. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This was the the easiest home improvement we have done!! Replacement or New Construction Windows: Rite Windows can be used for both window replacement and new construction purposes. What more can you ask for from a contractor?! First lets set the record straight about the roof. No subcontracting and no one word answers to our questions. Hi Peter. Would highly recommend. The installers were very respectful of our property as well as being very courteous. Rite Window wasnt the cheapest but the quality of the window as well as the quality of the installation made it a tremendous value. We are replacing the septic. We're the only window company in Boston that will visit your home and let you know the price of our windows, up-front, without having you sit through a 3-hour, high pressure sales pitch. 4.2 Culture. Hired and fired with-in a month because I couldn't close deals. Required fields are marked *. Finished Roof Looks Awesome! I was very happy with the salesperson and the installers. I was also impressed by how the technician came to my parents home on the Cape when the window would not open properly. Rite Window Serves the Boston Region with Window Replacements, Doors, Roof Installation, Showers & Baths From your first phone call to Rite Window and throughout the installation of your replacement windows, patio or entry doors, roofing, shower or bath, we guarantee a smooth process. Several weeks later the windows were installed. Report The caulking he replaced on the windows looks 100% better. Rite Aid in Franklin, TN 37069 - (615) 791-0394 BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. When this is the case, we may match you with the Corporate Account or with one of their Corporate businesses. During the transition a customer of the previous business filed a complaint with the Consumer Affairs Office because I had installed a front door that didn't meet their specifications. I would hope the management addresses that issue. Once a business is rated, we require it to maintain an overall average of two stars or greater. Well we never got a call and contacted Rite. For more results perform a general search for "Rite Windows". Very professional. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! I called Rite Windows and a new sash was delivered in less than two weeks. Areas of Coverage: Rite Window services are available across the greater Boston metro area. She didnt try to pressure us into buying options we did not want. I have worked in property insurance as both an adjuster and on the subrogation for a decade. Reviews are different than comments. Customers have most cited great customer service and supreme professionalism as the primary reasons for choosing Rite Window for their replacement windows project. They did an excellent job installing the windows and cleaning up and they stayed with the project until it was completed. They fixed my gutters & fixed part of my roof. (See our Guild Quality survey results here: http://www.guildquality.com/cr/Rite-Window/R47491510444VFR/ ) A reading of all of our online reviews gives an accurate portrayal of the way Rite Window conducts its business. The windows we got were outstanding. From your first phone call to Rite Window and throughout the installation of your replacement windows, patio or entry doors, roofing, shower or bath, we guarantee a smooth process. Nothing unusual. One worker smoked cigarettes the entire time and our house smelled of second hand smoke for 2 days after (we do not smoke). Having 27 windows replaced is no easy task. Ratings by category. I tried to work with Rite Window but they will not work with me! It proved to be the right decision Take care. Rite Window 4.7 18 Verified Reviews Get a Quote Corporate Account Learn about our screening process 94% Recommended 23 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number Serving You Locally Woburn, MA 01801 http://www.ritewindow.com Get a Quote Hours Mon: 8:00 AM - 7:00 PM Tue: 8:00 AM - 7:00 PM Total cooperation with delivery & installation. They offered to throw out our old blinds which we agreed to in a second. Reply. lakeland, Florida, Seal Rite Windows Revco Gigantic scam. 2023 What to watch for when selecting replacement windows. Service came to repair, (1 hour late for the appt) but could not easily repair without having the window adjusted. I am must be missing something here and assume that your years of experience have given good reason to operate this wayI am just curious as to what that is. We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews. We heard an ad on the radio and decided to call and ask for some information. Copyright 1997-2023, Ripoff Report. In situations like yours it is unfortunate, but it's still necessary, because otherwise we'd be using our limited time resources to provide free quotes on jobs that have little chance of ever materializing. Although please do not sell my contributions short. See below for recent customer reviews posted to our website and social media pages. Company was very argumentative when I told them I wasn't pleased. Since 1998, the company has provided high quality window replacement, bath, showers, roofing, and door installation services for customers throughout eastern Massachusetts and southern New Hampshire. Highly recommend. HomeAdvisor verifies state-level licensing where applicable - note: Family owned home improvements with high quality, low prices, full warranties and service. Please try again shortly. Access the headquarters listing for Rite Window. Get Rite Aid reviews, rating, hours, phone number, directions and more. (and their reviews were better too.) Guild Quality is an independent research firm that conducts post-installation interviews with our customers to gauge their satisfaction. THANKS to a GREAT TEAM!! We perform this screening when a business applies to join our network and, if the business is accepted, This guy will tell you what ever you want to hear but dosnt back it up dont be fooled too!!! Sharing is caring! They didn't overcharge me, either. The best part is that all of our windows were replaced in one day. After closing the work begins and the contractor are paid with the rehab funds at set stages of project completion. Find hiring guides, material costs, expert advice, how-to's and more. They filled it with caulking, and we are now trying to fix it, but it is a bigger job than first anticipated. This is the best way to manage and repair your business reputation. The work will begin as soon as we close. Vinyl windows use foam wrap, multi-fin weather seal that keeps rooms at desired temperatures. Thank you Rite Windows for a job well done! Please see the photos I put up on my timeline. By clicking Get a Quote, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. That's why we tell you the price up-front. Consent is not a condition of purchase. It seems their finance bank, Synchrony, feels its good business practices to sneak in a BS $29 "Activation Fee" with their Interest Free offers. Outstanding service, price, and installation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Seems like a huge missed business opportunity to me to not work with a home buyer like myself. We thank the person who created the post above for bring the license problem to our attention, and we wholeheartedly agree with his warning that "the buyer should beware". Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". We are disappointed with our purchase and felt for over $6K, quality and install would have been better. May 19 2009. First Parish parsonage, Kingston Continue reading . I am satisfied with the product, they look great and definitely keep the cold out in the northeast. Installers were excellent! The wrap job on the frames looks amazing and the clean up was perfect. The latch is so shallow, there is almost no room for a finger and makes it difficult to open easily. If a worker wants to smoke in/by the truck In the drive we have no problem with that. Window Frame Materials: Rite Windows are primarily made from vinyl. Very happy with the job. We provide seasonal services as well as repairs and cleanings. I had a good experience. Their insurance Company asked me to sign off on paper work for $25.00. I like working with companies where there is clear communication and no surprises. review or verify the information representations set forth in those I highly recommend Rite Window. The installers were courteous and professional and they did the job Rite. By using HomeAdvisor, you agree to our Terms & Conditions, Copyright 1999 - 2023 HomeAdvisor, Inc. All Rights Reserved, American Architectural Manufacturers Association (AAMA), Window and Door Manufacturers Association (WDMA), Angies List Super Service Award 2012, 2013,2014,2015, HomeAdvisor uses an extensive screening process to screen businesses and business owners/principals. Company also states family of veterans well where was the respect for my husband who is a veteran when this immature worker would not even give him the time of day upon arrival this morning when my husband attempted to show him pictures of leakage and show him the caulking problems. The windows look great, and I wouldnt hesitate to use them again. Continue reading . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I had to have them come back 2 times to touch up a couple things on the door/molding, but they were glad to come out and assist. The windows", Five-Time Winner of Angie's List Super Service Award, Better Business Bureau Accredited with an A+ Rating, 97% "Likely to Recommend" Rating from GuildQuality, EPA Certified as a Lead-Safe Licensed Contractor. All rights Reserved. Got the job done in a timely manner;very professional communication excellent: installation neat clean and attention to detail was impressive would recommend service to interested parties. RiteWindow is the only company I'll ever use again to replace windows. They were clean, covered everything up when they were working so there was minimal dust. Businesses receive ratings from homeowners through HomeAdvisor. Please note that HomeAdvisor does not confirm local licensing. I give Rite Window my recommendation. But websites like this one use no filter to gauge the accuracy, truth, or the motivation of the anonymous reviewer. I reimbursed their payment and the customer assured me they were satisfied with the resolution. During the install a motion sensor light in our driveway was broken. I would recommend these windows to anyone. Installation Took Just a Day Continue reading . Rite Aid at 2176 Hillsboro Rd Ste 124, Franklin, TN 37069. Rite Window of Boston Reviews - Woburn, MA | Angi From my first encounter with the Rite Window Salesman, to the last RW employee who came and installed the windows, I had a strong feeling that I chose the right company.