Press J to jump to the feed. Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. Lets turn up the heat and start with the highlights. So there is no actual way to contact the company for warranty claims. Currently, there is no expiration date. Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. Never even got a call back from supervisor!Today the 28 September i cancelled my order and going to buy from a better competitor!Zwilling has no respect for their customers!Customer service equals zero! One is to call their customer service department at +1 (800) 777-4308. Customer Service If you have any questions or need help with your account, you may contact us to assist you. New comments cannot be posted and votes cannot be cast. Return / Refund process is awful, I sent the product back and included paper work as instructed. Still no resolution. Although it says that you should first attempt to return the item to the online retailer where you originally purchased it, I'm not sure any online retailer is going to honor any warranty claims. I give one star because I cant give zeroWe purchased 2 pans and after a few times of use in slow cooking they started to become brown and sticky.I sent the pics over an email as they have warranty (apparently but it doesnt exist that), and they say it was our fault overheating the pans and the warranty doesnt cover that!The worst brand and the worst customer service I have ever contacted in my entire life!We will never purchase again, and we will never recommend it to anyone!!! But this was my experience with Zwillings Contact Us page. Add enough packing material to make sure that the product is secured well in the box. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. It goes against our guidelines to offer incentives for reviews. Dialog with the public is important to us! You can search for open positions and apply directly online. Video tutorials. Thankfully, everything is on sale. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. This was available to customers from a supermarket chain's loyalty point campaign. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. If I don't get refunds through vendors I get them through them credit card company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have generally had a good experience with 3rd party retailers. The customer service staff can also be . Culinary Insider program terms and conditions. $ 89 99 /set Pay $64.99 after $25 OFF your total qualifying purchase upon opening a new card. Verification can help ensure real people write reviews about real companies. 800.438.8898. Those are the only ones I had in the kitchen, but ok I did. The D3 Stainless Steel 10-Pc Cookware Set is $599 right now, normally, its $1,405.00. Cookware Purchase Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. Packages which are refused or returned to sender. https://www.zwilling.com/us/warranty.html, Follow this page. For over 6 months? They continuously send me weird excuses like their distribution centre is closed for repairs? So theyve been selling products to customers knowing full well they cannot send them? Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. However, this might be only for my browsing session. Recently I started buying directly from them through their website. If you face the same issue, simply use the number above to call up Zwilling for your queries. Monday . Please check out the overview of all our websites. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Said I had to accept package and pay to ship it back. I ordered a kettle from Zwilling and it did not work well. If returning a knife or shear: To comply with U.S. Henckels Twin Fin II We use dedicated people and clever technology to safeguard our platform. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? People will NOT accept this kind of BS in this day and age of internet commerce. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. The Zwilling warranty also recommends allowing 12 weeks in order to complete inspecting and to deliver the product after completing the warranty process. Were here to help. If you want a complete collection, opt for a Zwilling cookware set. Ill get into the fine details of whats on offer, feedback, and more. A $44 Value! Apart from this, it also contains my experience in dealing with the Zwilling warranty team. All Clad certainly has the largest selection of the lot, but its prices are also usually double that of our featured brand. Slow and sloppy customer service. Anyone can write a Trustpilot review. It was well packaged and was already broken (which I had evidenced before with photos!) Stainless steel and clad pans last longer but they may require more care. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. After two weeks of waiting for what I purchased, I first wrote an email and no response. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. Their range includes carbon steel, stainless clad, nonstick, copper, and cast iron pots and pans all made in the USA. We have the seal tight containers and while a little pricy we love the product but they don't last long and the company won't sell the parts to fix. Zwilling Cookware Reviews: What Do Customers Think? Updated Oct. 25, 2022. In your Zwilling warranty return, you should add a letter which includes the following: If the product was purchased from a physical store then add the following information about the store: If the product was purchased from an online store then add the following information about the store: If you purchased your product from any other store, add in all information you have about where you purchased the product from. 11 ways to provide great customer service Here are 11 ways to become an excellent customer service professional: 1. 2023 Trustpilot, Inc. All rights reserved. Like these two brands, Zwilling offers a variety of cookware with 9 different collections. Ive had it something like five years. I expected much better. FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. ZERO STAR - Worst customer service ever. Dont order from this company. If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. I tried another browser to see if the Contact Us form is working. Expiration Date. This is because if the adhesive needs to be removed from a sharp cutlery, the staff at Zwilling could hurt themselves in the process. I would never purchase anything from this company, regardless of whether the product was even good or not. Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. The exclusive, stay cool handles are designed for easy maneuvering with oven mitts and the dripless pouring rims help prevent kitchen spills.The ZWILLING Spirit ceramic nonstick coating . Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. More affordable than other high-end brands. Any questions? I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. They'll still honour the blades. Have questions about your order? Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. Reply from ZWILLING UK. For more information on how Henkel processes your personal data please refer to ourData Protection Statement. On many brand websites you will also find links to online shops where you can order the product. months due to no stock. This post aims to bring together all the information you need about the Zwilling warranty. They have fast and reliable shipping on their website however its quite the opposite. We also ensure all reviews are published without moderation. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. At this point, youre well aware of the brands wide selection. I considered trying Zwilling warranty program, but found out that shipping cost is on customer. If you plan to use your pot in the oven, opt for one that can withstand more heat. Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. Kaufland and Zwilling are recalling a product. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). And, I recommend to others to stay away from them. Renewed shall be blade that was broken, The crownless again shall be king. Mustve had a weak spot and hit just right. they canceled part of my order without notice and I cant use the rest items because its their food save vacuumed set. the Carrara Plus and Madura Plus. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. If the CS can't find it, how am I suppose to find it? I wonder, if I ever gonna see my money back. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. Why should I waste my money and time because theyre technical issues! Earlier this year, I needed help from Zwilling regarding the Staub warranty. I just went through the process. Dont forget to indicate the name of the product and your country. Fell off the counter if you can believe that. Clean up is so quick.. If its an 8 fry pan, then thats exactly what youll get. 20% off on Any Order at Zwilling. By clicking Sign Up, you are agreeing to our. if it broke from just falling off a counter that suggests a bad heat treat or an internal fracture in the steel. Once again for a better understanding of these exclusions and disclaimers go to the link given above and read the full warranty. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Why is it taking that long to refund my money. You can find the email address for their customer service team on the Contact Us page on their website. How can they put items on sale then no ethics or customer centrism at all ORDER NUMBER: CA-ON-0025000. Zwilling UK got back to me the same day with helpful information. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. Premium product, subpar support. Ok, so yeah, based on that comment, their popularity makes a lot of sense. I made a purchase and the items arrived broken 3 different times, once I finally got the completed set, upon cooking with them they broke. Description. This post answers all your questions about seasoning stainless steel pans. I ordered some items back in November and never received any updates until I reached out today. Our experts will get back to you shortly. Placed an order, got cancelled after 2! Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. Damages or defects caused from use that is outside of what Zwilling products are intended for. Zwilling offers 9 different types of cookware so each design is a little different from the next. Zwilling Canada Yolanda K 16/07/2021 Terrible customer service at their markville mall location in Markham, Ontario, Canada. 20%. Battery needs to be replaced and the don't sell the battery. EDIT NOTE: 6 weeks later - I finally got my refund. L Stainless Steel Knife 1 Pc. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. You have my returned product and my money, you no longer have me as a customer. Care tips from professionals. Whether or not you register your product(s) will have no effect on your warranty rights. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. The issue I had is that the base of my beautiful Staub enameled cast iron developed crazings very early, after purchase. I am afraid that they have lost a serious customer for good. Press question mark to learn the rest of the keyboard shortcuts. You can browse the database for the product name, your country and your language. Henckels, LLC (Zwilling) warrants that all of Zwillings product will be free of any: If you are looking for the right tools in your kitchen, here are 8 knives and tools that will help you will almost every slicing and chopping job. Some Zwilling lines only include one type of pan like the Carrara Plus. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. They dont even chintz on the lids, they are solid. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. No thanks. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. We use dedicated people and clever technology to safeguard our platform. in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. Love the product when it works. Hand washed all the way for all my Zwilling. Att: Consumer Service 171 Saw Mill River Road Hawthorne, New York 10532 Included with the products should be the following information: Full Name Full Mailing Address Daytime Phone Number Description of the products (Example: "Four Star 4" Parer) J.A. News on cooking innovations. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. You will also find a link to the brand website, where you can find more details about the product you are looking for. Refuses to take any returns or exchanges, will claim that the. I filed a dispute and my credit card company gave me the full refund immediately when I provided them all of the correspondence with Zwilling. Unfortunately, I will ban this company from now on. Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. Please allow 7 to 10 business days upon receipt to process your return. So queries cannot be submitted. You can find the full range of our brand portfolio in Brands & Businesses. Run! Hast du Fragen zu deiner Bestellung? REMOVING THE BURR. With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. Be sure to return the items via an insured and traceable method such as UPS or FedEx. Zwilling J.A. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. Looks like it has z whole lot of dimples running along the edge of the blade. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). Dare to make an impact? This webpage is for product registration . I was tired of buying pan after pan because they got old, the Teflon came off, the handle broke, etc. Totally BS. All the companies refund 5-7 day. Still waiting for my refund. Have been told numerous times refund will come soon. Please surrender your blade to the judges, Hey, oppurtunities man! The ergonomic design helps you shape your toenails with comfort and confidence. Since youre reading this Zwilling Cookware review, you probably already know the brands reputation for cookware. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. We had a terrible experience with our coffee maker. Cost me $28 to ship it back, when they should have just canceled my order. We ordered a dish from this company which cracked under (very limited) normal use. Join our team of pioneers and make your mark on the future with us. What unites us all at Henkel is our purpose "Pioneers at heart for the good of generations" and a common strategic framework. A place for all things chef knives. Awaiting amount to reflect on card. In addition to choosing a good shipping company, make sure that your product can be tracked with a tracking number provided to you by your shipping company. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Then you can select your language and country to find the data sheet you are looking for. 7 inches. Technical Data Sheets for our Adhesives products are available in our TDS database. Just not worth it. Exclusive recipes. . I bought these dishes in May of 2022. !This company is a scam and fraud. Here are 8 tips for writing great reviews. Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". New! They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. Do not purchase from this company. It is easiest for us and speeds up the process if you choose the form for the category of the product: Henkel Adhesive Technologies or Henkel Consumer Brands. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. I will NEVER order or purchase any of their product offerings from this day forward. Same day - i replied back. Nea Pantry is a freelance writer living in downtown Toronto. Heres a Zwilling Cookware review for the collection to help you get to know it a little better: These pots and pans are the nicest set Ive ever owned. Been 1.5 months since they received and I still have not received a refund. Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. FRI: 9AM-2:30 PM EST. If youre not a fan of hand washing, choose a line that is. I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. So congratulations Zwilling Canada, you really found the best way to p1ss off online customers in 21st century. Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international Zwilling offers a limited lifetime warranty for all its products. The way each line of cookware performs varies, but the Clad CFX line is known for its quick and even heating, stay-cool handles, and oven-safe capabilities up to 400F. Since I havent yet had the pleasure, Ill do you one better in this Zwilling Cookware review and include a variety of feedback from around the web. I said I was filing a dispute with the credit card company. To contact them, instead of using the Contact Form, I did a little digging and found the following information the emails for Zwilling USA, Canada, UK and Australia. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. I love it. Wir helfen dir gerne weiter. I called in mid December and spoke to a gentleman named "Kay". Priority customer service. Important Things To Consider Before Buying Zwilling Cookware. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. With 9 different types of cookware, each of the brands collections offers something different. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Just read the reviews. I purchased a set of knives that came different pieces. 7 weeks later and several contacts to customer service I still don't have my refund. We have put together the answers to some frequently asked questions below. They asked for an mailing address. To reach out to the right contact person our suggestion is to use the contact form on the local website. I said I wanted a refund when I sent it back because I did not like the item. Shipping was over half of what I paid for these items. We're happy to help. You have to mail the product to the address provided below. Find helpful customer reviews and review ratings for Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe at Amazon.com. Once you have all of the information mentioned above outlined in a letter, pack up your box with the return. Youll find a complete range of pots and pans within most lines, though some only house fry pans. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. The period of warranty is for as long as the original purchaser owns the Zwilling product.