The Eligible Vehicle cannot or will not be repaired. Option 1: You choose to wait at the repair location while the vehicle is repaired, (a)Accommodation up to $550 per incident; or. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. Great team culture. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) Complete Care is all round cover for people who sometimes travel longer distances and often have things in tow. Find out more. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. But I pull over to check. Lockouts and flat tyres/batteries RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB) If you have a caravan or trailer, Total Care or Extra Care might suit you they both include a level of assistance if the towing vehicle breaks down. Out of charge RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB) Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, assistance for you in any vehicle youre driving, assistance for anyone driving your nominated vehicle, 100km metro and regional towing, per incident, three taxi trips up to $100 each, per breakdown. Once a trend of excessive use has been identified, members will always receive a notification letter which provides information about the Excess Use program and how RACQ can assist them in reducing their breakdown frequency. Yes, all levels of RACV Emergency Roadside Assistance include towing. . The overall tyre width and the linear distance between the exteriors of the Sidewalls of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib. 230039 receives commission for each policy sold or renewed. Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. Call RACV Emergency Roadside Assistance RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) This waiver of fees will not apply where RACQ is providing Services outside of the Entitlements. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. If you require a Rental Vehicle, RACQ will arrange and pay for a Rental Vehicle after each towing event in accordance with your Entitlements. Qualified mechanics on call, no matter how many times things dont go to plan. Out of charge For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. ^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details. The annual Entitlement may only be used towards the parts and/or labour required by the locksmith to: If the Eligible Vehicle is immobilised by an anti-theft device, assistance will be provided for the purpose of removing the device only. Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car youre driving. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Explore inclusions across each level of RACV Emergency Roadside Assistance. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB) For copies, visit racv.com.au. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB) RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) You may be able to get roadside assistance from our interstate affiliates. endstream RACQ will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage that arises from providing, or failing to provide, any Services. The number of times you can call out RACV for roadside assistance each subscription year. Yes, you can pay for your yearly subscription upfront or by the month. Telephone: +61 3 9790 2883. enable JavaScript in your browser. If you have Roadside Care, youll only be towed to the nearest attending Service Centre. Youll be towed in your chosen direction up to the relevant kilometre limit. If your Eligible Vehicles battery is flat we will provide a jump start, or when required, supply a RACQ battery for you to purchase, subject to availability. This Entitlement is for one tow per Breakdown at no charge. 90% of issues are fixed on the spot, so you can get moving again. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. 87 0 obj After talking to people on the road about Insurance we were convinced that we should have RACV Total Care. The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. All terms and conditions are subject to change without notice. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . RACV Complete Care Motor Insurance is issued by Insurance Manufacturers of . Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. The information provided is general advice only. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, help for common breakdowns, flat batteries, and tyre troubles. Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. Heres what to do and how to stay safe if it does. A waiting period of 72 hours applies for all additional Entitlements from the start date of all Plus Care, Ultra Care and RACQ Ultimate products. Prices valid as of 1 February 2023 and are subject to change. Car breakdowns are not only inconvenient, but they can also put your life in danger. The Point Brisbane Hotel is seeking a dedicated Kitchen Steward to be part of a tightly knit, energetic kitchen brigade on a casual . It's great for those who mainly drive in metropolitan areas. Members holding ERA Products will be advised of RACV's intention to make any such changes through the RACVwebsite (racv.com.au), Royal Auto magazine and (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. If the annual limit is exceeded, you must pay any costs of us providing Services to you until your limits reset. If RACQ cannot unlock the Eligible Vehicle, we can help arrange professional locksmith services. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. Organisations looking to provide the best training to their people to build a culture of proactive care; Occupational Health & Safety departments looking for better ways to reduce risk and promote a healthier workforce; Managers looking to support staff mental health and create a culture of resilience RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB) If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. Roadside Care is our basic package that covers the essentials. Deviation from the direct route on return to the RACQ Service Providers premises may incur additional fees. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. 5 litres of fuel if youre stranded in Victoria with an empty tank. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB).