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402 North B. TV via IR will control the volume for TV directly (not via the Apple TV box), presumably the same way as before enabling CEC. My Apple TV remote works the volume but does not work the box My Apple TV remote is not working the Apple box 52 1; Is there anything i can do?? The "home theater controls" did nothing for me. Your iPhone will search for nearby Apple TVs; tap the TV name to begin the setup process. Release the buttons and wait ten seconds. a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i havent been able to control my televisions volume ever since. Anyone else having this problem? After this it said I could control volume. How To Get It Back, The Easy Way To Make a Group Chat in Your Messages App, If Notes Disappeared From iPhone, Recover the App & Lost Notes. You can fix this error in many ways. Apple may provide or recommend responses as a possible solution based on the information As such, when using the Siri remote to control Apple TV, keep in mind that the connection is entirely based on Bluetooth, so you must stay within range of the Apple TV and then ask Siri what you wish to. There may be confusion between the system of each device. from the TVs remote, but when the volume control is set to this custom setting it still does not work. I am still convinced the issue lies with Apple. My Apple TV is connect via HDMI to LG CX and my LG CX is connected via hdmi eARC to a Samsung Q950a volume down function via Apple TV remote not working. At the same time, press and hold the TV button and the Volume Downbutton for about five seconds. Verify how the Apple TV remote controls volume, as specified in Settings. Help please! If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Sep 2, 2021 4:14 AM in response to Urquhart1244. If prompted, place your remote on top of the Apple TV to complete the pairing. AppleTV Remote on iOS 15.1 volume control not working - buggy? This site contains user submitted content, comments and opinions and is for informational purposes Plugging my ATV4K into the sound bar or the TV directly gives me the same result. I have a new Apple TV and I am using with a relatively new Samsung TV. I was happily using my 1st gen Apple TV 4K and only upgraded to the 2nd gen for eARC support. User profile for user: My volume control on my Apple TV 4K remote was working. The weirdest part, is my old remote sitting in the room worked for volume but nothing else. A principal funo do Siri Remote controlar o volume da mdia na Apple TV 4K. Follow the on-screen instructions to set up your Siri Remote or Apple TV Remote to manage the volume on your Television or receiver. ), How To Check if Your iPhone Is Unlocked & What That Means, App Store Missing on iPhone? However, if I select Volume Control", I can only pick between Auto . Some other reason why this wouldn't be working? Turn on HDMI ARC or eARC. volume up is working but volume down will not work. It probably never did for wired speakers. Apple disclaims any and all liability for the acts, Good explanation of the problem. any proposed solutions on the community forums. I setup the new tv box and decided to setup manually to avoid any issues with settings. I agree. Cannot control volume on Apple TV using iPhone, User profile for user: Any tips or experiences? Tap Sounds & Haptics. You will receive a "Connection Lost" notificationin the corner of the TV screen, and then the remote will restart. Reset the ATV, Soundbar and TV already but no luck. May 23, 2022 10:57 AM in response to bgmeek, This is a completely different issue. Manufacturer Foxconn (on contract) Pegatron Type Tablet computer Release date April 3, 2010 ; 12 years ago (April 3, 2010) (1st generation) Units sold 500 million as of 2020 Operating system iOS (2007-present) iPadOS (2011-present) Connectivity WiFi and cellular Online services iTunes Store App Store iCloud Apple Books Podcasts Apple . Heres how you can check your Apple TV remote battery level: Another thing you need to make sure of is whether your Apple TV remote and receiver are free of dirt and dust particles, especially if you have had these devices for quite some time. As above, the physical remote works with IR. only. CEC is built on communication between the TV and Apple TV (i.e. To start the conversation again, simply If this doesn't seem to fix the problem, try plugging in your Siri Remote via the port at the bottomto charge for at least two hours. I have turned on the CEC control which allowed . Select Remotes and Devices from the Apple TVs Settings menu. I dont think any TV will support that. This site contains user submitted content, comments and opinions and is for informational purposes Is there a way I can possibly reset the learned devices (TV and Soundbar) and force the Apple TV to relearn the remotes? given that this post is from 12-23-2019, I don't think that tvOS 15.4 is to blame. This is a user forum, if you want more specifics then you can contact Apple. Same with - and mute. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. Set up your single or stereo pair of HomePod or HomePod mini speakers as the default speaker (s) for Apple TV . emelia22. Press and hold the Menu and Volume Up buttons at the same time. Press and hold Back (or Menu) and Volume Up for five seconds. only. This sort of partial function usually indicates the remote needs to be reset, then paired again with the ATV4K. any proposed solutions on the community forums. Check Sound Settings (Volume Settings) Check your iPhone's volume settings (sound settings) to make sure that volume buttons aren't disabled. omissions and conduct of any third parties in connection with or related to your use of the site. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All else fails, give Apple Support a call and heres their recommended reading: If you can't control your TV or receiver with your Apple TV Remote - Apple Support. Apple disclaims any and all liability for the acts, Sep 5, 2017. Enter your email to get your first tip immediately. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Alternatively, if you have an iPhone and iOS 11 or later, you can utilize the Apple TV 4k app for Apple TV 4th Generation or later. Sony 75 X9500H and a Samsung Q870A. A simple Internet search reveals descriptions of this Samsung soundbar problem with no references to Apple TV devices. 1 Answer. I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. If it's not, set it to that and give it a . Release the buttons. O controle remoto Apple TV 4K oferece acesso a todos os aplicativos e recursos, como chamar a Siri para abrir aplicativos e controlar a reproduo de contedo em aplicativos de streaming. Check to see if your TV or receiver supports HDMI-CEC. I also want to note that the mute and unmute function on the ATV4K remote works as well. Then wait 5 to 10 seconds for a Connection Lost . For quick reference: Apr 6, 2022 4:23 PM in response to bgmeek. My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. The remote battery power is 89%. Release the buttons. Wait while your remote restarts. Ive updated firmware on my Apple TV, sound bar, and television. Apple TV 4K remote unable to control display volume. 748. My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. Copyright 2023 Apple Inc. All rights reserved. The Siri remote fully controlled both the apple tv device as well as the volume on the TV. All postings and use of the content on this site are subject to the. Well thats too bad Since the volume control issue is consistent using both the Siri Remote and the iOS remote, this points back to soundbar or TV settings. Bug Fixed: Apple TV Remote Volume Not Working, Organize Your Cords, Chargers & Small Tech in Style, It's Not Too Late To Join Our Privacy & Security Course, Run Your Business Smarter with Remote Device Management, How to Find a Dead, Turned Off, or Offline iPhone, 10 Simple Tips To Fix iPhone Battery Drain, How To Get an App Back on Your Home Screen, How to Transfer Photos from iPhone to Computer, How To Find My iPhone From Another iPhone, Step Counter: How To Show Steps on Apple Watch Face, Easily Retrieve Deleted Text Messages on iPhone, How To Put Two Pictures Together on iPhone, What iPad Do I Have? I also attempted to update the firmware of the remote with no luck - connected to power over night and firmware stayed the same not sure if it is on the latest firmware or if the update is not pushing through. doesn't matter which app. If that doesn't work, restart the Apple TV by pressing and holding the Menu and . The volume control was set to Auto via IR (TV). 1-800-MY-APPLE, or, Sales and greatvovan, User profile for user: PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Nothing. Choose 'Settings' and go to 'Audio & Video'. I simply restarted the Apple TV remote. Meech1889, User profile for user: I have sound and can use my normal tv remote to turn the volume up and done . Press and hold the Right and Menu keys for six seconds to fix the Apple TV Remote. Everything worked fine until a night or two ago. 4,346. These updated too me close to an hour (I had to reconfigure all my past settings on my tv). TV Setup (all audio from TV speakers) My Volume Control & Mute is not working on my new Siri Remote. Use the Siri Remote to turn your TV on or off. Increase Low Call Volume; Apple TV Remote has separate volume button control for the TV's volume. shiny334, User profile for user: Am I missing something? only. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. I have unplugged both devices overnight as well and nothing has changed . I bought the new Apple TV, and previously had the older Apple TV 4K. I am now able to control the volume and mute with the Apple TV remote. Hold it for a while, for about Five seconds, till the status light on your TV screen turns on and off again. For more information, see the Apple Support article Control your TV or receiver with your Siri Remote or Apple TV Remote. P. priitv8 macrumors 68040. Select your Apple T. On Apple TV 4K or Apple TV (4th generation), wait for a four-digit code to appear on your television. Jun 1, 2022 1:29 AM in response to baeda_. Apple may provide or recommend responses as a possible solution based on the information Switch on your TV and keep the Remote app open on your device. Its not an intermittent issue, it just stopped working after a Apple TV software update. I am now also having issues controlling media on my Apple TV from my control center on my phone . Volume control on 4K Apple TV not working. If you like tricks and tips about how to use Apple products, be sure to sign up for our free Tip of the Day newsletter! It should be set to Auto using the IR remote (TV). Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menuand Volume Up buttons for fiveseconds etc). Looks like no ones replied in a while. Go to Settings > Remotes and Devices > Volume Control on your Apple TV 4K or Apple TV HD. In some cases, it works after pressing the button multiple times. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen. Refunds. Source. Re-pairing also resulted in another problem: The menu option for controlling the tv is now greyed out (so Ive had to dig up the tv remote :( ) Looks like no ones replied in a while. only. Until then, the products no longer communicate effectively. User profile for user: Why not? Here is what I have tried so far: If your speakers aren't showing, select Add Equipment from the Equipment Control menu. Normal HDMI devices reset their bindings when unplugging the HDMI cable while both devices are active, but I don't think this will help. this feature was working before the automatic update and I have no idea what to do next . Nov 11, 2020. May 23, 2022 9:02 AM in response to mikereed36. A forum where Apple customers help each other with their products. User profile for user: Urquhart1244, Cant control volume for tv with apple tv remote. My Apple TV 4K+ Volume Feature Not Working. The volume control buttons on your Apple TV remote may sometimes refuse to function. If you still need help,contact Apple Support. All postings and use of the content on this site are subject to the. Hi! If Apple TV doesn't respond and puts volume up. Aug 22, 2020 11:46 AM in response to vazandrew. Clean the receiver and Apple TV Remote with a smooth piece of cloth. ask a new question. provided; every potential issue may involve several factors not detailed in the conversations My Apple TV remote volume controls wont work on my tv anymore. Then wait 5 to 10 seconds for a Connection Lost . I went to settings and added a new device for tv volume. Apple TV remote can/cant control volume on TV? tvOS 13. The light on the Apple TV flashes when I press the volume and mute button on the Apple TV remote, but there is no volume change. Source. New Siri Remote not controlling TV Volume (IR). Apple TV HD Siri remote volume and mute controls stopped working. That unfortunately, did not work. But, with a few tools, you can secureand even simplify!your online life. #1. If the volume cannot be adjusted using the volume buttons on the remote control or television, then perform a power reset on the TV. Guys, thanks, but it is not necessary to repeat what has already been said :-) The first response actually answers my question, but it does not mean that I can't have additional questions. If your Apple TV sound is still not working, odds are that the changing of audio output can give the results. But cannot control the volume using my Apple TV remote nor the remote on my phone . On your TV, switch to another HDMI source, like an Xbox console or Blu-ray player, and then switch back to the HDMI source with your Fire Stick. Only the volume buttons work. Also keep myself away from troubles as I age. Was all working fine before tvOS 16.0. I just got a new TV, and after I connected my Apple TV I can't control the volume using the remote. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. The Apple TV box receives the signal through the home network, then relays that through CEC. No video quality degradation, soundbar booms. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of We need to point IR to Soundbar to work. If both devices are connected to the same WiFi network, the Apple TV Remote app for iPhone and iPad may be able to operate your TV. Ever since the tvOS 15.6 update rolled out, the Apple TV remote is no longer able to control volume, as reported by some users (1,2,3,4,5,6,7,8). I have the HDMI 2.1 in the #1 slot and made sure LG HDMI-CEC is on. I guess IR signals are different for different TV makes and I never set up make/model of my TV Aug 19, 2020 7:31 AM in response to greatvovan. Ive got the same issue. You will have to select Learn New Device from the drop-down menu. To start the conversation again, simply Click on Remote to view the exact battery percentage level. This site contains user submitted content, comments and opinions and is for informational purposes Thank you for allowing us to support you. "According to engineering, the disabling of the volume control is correct behavior for certain Apple TV configurations, where the audio is being sent to the actual TV via HDMI. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. The volume +- control on my Apple TV remote is not working recently. Similar for the Siri Remote: with a compatible receiver in the setup, volume control through CEC is an option. So I can see it's possible, but just not outside this one screen. Let go of . Anyway, I fear the odds are high that we are talking of more than one problem in more than one company's product(s). If it doesn't, go to Settings on your Apple TV and choose Remotes and Devices. The app lacks on-screen volume buttons, but this support article says that hardware buttons on side of an iOS device must control volume (which they don't). Make sure Control TVs and Receivers is selected under home theater control. The remote does successfully control power of the TV, and it works for everything else. Is there a way we can report this issue to Apple? If your remote is paired but the volume control still isn't working, try restarting your Apple TV. Also the function is also available in the iOS Apple TV remote via the control center but even through the control center the function for volume down does not work only volume up. omissions and conduct of any third parties in connection with or related to your use of the site. tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). Hold it down for at least 5 to 10 seconds or until the status light of your Apple TV turns off and on again. I am trying to do that now but its not detecting anything from both my tv and sound bar remote and Im guessing its because it had already learned these? As such, it needs line of sight between the remote and the TV IR receptor (unlike the bluetooth for the navigation controls). Since Ive compiled everything I learned into this post. You will have to select Learn New Device from the drop-down menu. In other cases, the volume button doesn't work at all. Ive restarted the Apple TV box and re-paired but no success. (Feb 2023), How to Add a Driver's License to Apple Wallet (2023), How to Retrieve Deleted Messages on iPhone (Feb 2023), Fix Photos Not Uploading to iCloud Once & for All (2023), Apple ID Login: 9 Ways to Fix the Error Connecting to Apple ID Server Message (iOS 16), FaceTime Not Working? Press and hold the TV icon button and volume down button at the same time for ~5 seconds until you see the remote's status light flash off then back on. Aug 22, 2020 11:54 AM in response to greatvovan. provided; every potential issue may involve several factors not detailed in the conversations To put the remote into pairing mode, move near the Apple TV and press and hold Menu and Volume Up for a few seconds. Release the buttons. 2. Select Learn New Device 3. Restart Your Remote. ask a new question. When there are no results, you can also . And in my remote on my iPhone I was able to use my bottoms on my phone to control the volume Aswell. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. How does one fix this? It doesn't work or follow the 'volume up or down' command. "Press and hold the TV/Control Center button and the Volume Down button at the same time. Apple disclaims any and all liability for the acts, I've tried them all in varying combinations with no luck. unplugged all hdmis and power to all devices. If volume control doesn't work automatically, you can manually program your Siri Remote or Apple TV Remote: On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control. #appletv #appletv4k #appletvremote Nothing worked. If the issue occurs during this sound test, visit our Support Center to request service. I have an apple TV, not sure generation but it's the first one that came with Siri remote I believe. I've tried the "training" menu to setup volume control but didn't get anywhere with it. Similar questions . It's specifically ONLY getting the aTV remote to control volume that doesn't work. I am able to increase the volume on my sound bar using the ATV4K remote, and with my iPhone via the remote app, but I am unable to decrease the volume. Does the problem go away for a while after a soundbar restart? Tap Add Apple TV. From the control centers main screen, open the Apple TV remote app on your iPhone. The only feature Im interested in is controlling my sound bars volume via software rather than learning the remote and using IR. If the Volume button is dimmed, use the volume button on the remote that came with your television. This setup allows the buttons on the Siri Remote to control the receiver volume via HDMIline of sight not necessaryand sleep/wake will turn everything off/on. I can use the siri remote app on my iPhone to control the AppleTV but this also does not solve the problem. Apple may provide or recommend responses as a possible solution based on the information only. Step 1: On your Remote, press and hold the TV button and Volume Down button for 5 seconds. Apple TV remote works except volume with my Samsung tv, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Feb 6, 2022 6:02 AM in response to Mannygator, User profile for user: Here's how to fix Apple TV Remote volume control: At the same time, press and hold the TV button and the Volume Down button for about five seconds. If you can't control your TV or receiver with your Apple TV Remote - Apple Support. audio. All other buttons worked. Apple disclaims any and all liability for the acts, From this, are you confirming that volume up and down (and mute) are working correctly with the iOS remote? Add a Comment. Apple may provide or recommend responses as a possible solution based on the information control volume via receiver via IR or control volume TV via IR. Before buying another remote, try the following hacks to see if it works. I walked away from my tv for 5 minutes and came back and had the whats new update screen so I have no idea why I updated so late , that part Im confused about as well , but as I mentioned , right before this I was able to use the volume controls on my remote perfectly fine . omissions and conduct of any third parties in connection with or related to your use of the site. Additionally, ensure that the HDMI-CEC has been enabled and that the remote is programmed to volume. To begin, connect your Apple TV to your Television through HDMI. During playback, you can control your TV or audio/video receiver volume with the Siri Remote. If the Apple TV remote control is not functioning, check to see if the remote is charged. I noticed I had to manually install tvOS 15.5 today because it still hasnt auto-installed it. Heres the Real Fix! The other functions are tied to the Apple TV.