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By PetSmart Free birthday card and coupon for a free toy for PetPerks members only. Include the Return Authorization Number in the package. A link to print or view your Store Return Receipt is found in your Order History with your account. You may be familiar with that awful feeling you get when you excitedly bring home new food for your pet only to discover your pet wont eat it. You can return a dead fish to PetSmart as long as it is returned within 14 days of the initial purchase. A PetSmart refund will be issued to the same credit card used to purchase the item. If you initiate the return process on the Petsmart website you will receive a free shipping label covering the return costs. As long as youre verified, youll see the estimate in the Membership Information section of your Account Details. Before going to the store ensure that you have a return receipt for the order. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. David Krug 5 Comments. To do this, customers must log in to their PetSmart account, go to the My Receipts page, select the store and transaction receipt they want to reprint, and click Print . If you bought a live animal from PetSmart, such as a snake, iguana, or hamster, you have 14 days to return it to PetSmart. (Full Guide) Targets customer, Emeril Lagasse Air Fryer Details Up to 70% fewer calories form fat than deep, Instant Pot Air Fryer These are 50 must-try family friendly recipes for the, Nuwave Air Fryer Nuwave Brio Air Fryer Vs Instant Vortex Plus These two air, Chefman Air Fryer The Best Chefman's Air Fryers Judging by its name, an, Ninja Air Fryer Max Xl Ninja Air Fryer Max Xl That's why takeout, Toaster Oven Air Fryer The Best Small Air Fryer Toaster Ovens Cuisinart TOA-65, Power Xl Air Fryer Grill In-Depth Reviews Of The Top 6 Best Powerxl Air Fryers, Cuisinart Air Fryer Toaster Oven First Impressions Of The Cuisinart Air Fryer, Instant Vortex Air Fryer How Does The Instant Vortex 6-Quart Air Fryer Compare, Walmart is a one-stop-shop for a wide variety of products. Can Petsmart look up my receipt? While Chewy is owned by Petsmart, the two businesses run separately from one another and often times sell different products. Contact. If you would like to request a return or replacement, please send us a message with your order number. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Prices & selection may vary by store & online. Learn more here. Store and manage your profile, billing & shipping information: Save up to 10 addresses in your PetSmart address book. Can I Return An Item Or Animal Without The Receipt To PetSmart? To return an online order from PetSmart, create a copy of the packing slip and secure it in the box before sending it back. This can be in the form of a receipt or an order confirmation if you purchased the item online. Must be signed into your Treats account prior to purchase. Yes, as long as you have a Petsmart account and you used it when you made your purchase you will be able to look up your order history including receipts through this account. Many people are curious about the return procedure for products that do not meet customer expectations. You can open a new page and print a PDF of your receipt. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Required fields are marked *. This is because each business is operated separately and they are not able to cross-reference purchases made from Chewy at Petsmart and vice versa. In order to make a return on a live animal or fish, you must bring the animal or fish to the PetSmart location where you purchased it. Otherwise all refunds will be issued on gift cards for the current sale amount at the time of your return. The credit card used to purchase the merchandise is required in order for the return to be credited to the same card. Prices & selection may vary. Dont worry, here is everything Ive found out about PetSmarts return policy! Quora. If you have any questions about PetSmarts return policy, ask an employee at your local PetSmart for some help or contact the store online. PetSmart offers an online store locator to help you find a location close to you, or you can contact them to ask on (888) 839-9638. Do you need a receipt for PetSmart? If this happens to you, dont panic because weve got good news! What if your pet is not happy with the pet supplies or pets purchased at PetSmart? Customers typically have 60 days to return products purchased online or in-store with valid proof of purchase. Orders must be placed three hours prior to store closing for same day pickup. First, customers can look up and print a receipt using their PetSmart account online. Track recent orders and Treats points history: Track your packages, find receipts, and access your entire order history in one convenient place. If you want to return something to PetSmart for a refund, it says that it must be in the original packaging. Every time you make a purchase in stores, your points balance will be listed at the bottom of your receipt. David Krug is the CEO & President of Bankovia. Similar to live animals, PetSmart will give you 14 days to return fish to its stores, along with the receipt and a valid government-issued photo ID. Marques Thomas graduated with a MBA in 2011. Can I return opened merchandise to PetSmart? Savings will automatically reflect in shopping cart with purchase of qualifying product. Some items cant be returned to Petsmart even with a valid receipt if you try to return it outside of the 60 day period. Search our database of over 12348 posts with up-to-date information from our experts and veterinarians. It seems that you can receive a full refund for the amount you paid if you return it within 60 days with a valid receipt. Click on the Checkbox next to the desired receipt in the Select column. Can you return dog food if your dog doesnt like it? Can you return a dead hamster to PetSmart? Where the animal is from depends on the type of animal it is, and the ethics that surround their breeding. Individuals with poor credit may have no other option but to use cards with annual fees, but the cost is sometimes worth it if it increases their credit scores over time. Quantities may be limited and deliveries may be delayed. You can get a refund or an exchange at your local PetSmart store if you bought an order online. Tell other customers through a product review. If youd like to upgrade your membership before shopping or signing up for Costco Services, just sign in to your Costco.com account and select Account Details. How do you do it? Sign up for our Treats loyalty program. How does the PetSmart Treats program work? In order to exchange an online purchase from PetSmart, you must return it to the retailer. Videos Buying Fish From Petsmart! There are various methods to return or exchange an item you purchased from PetSmart online. After the 60 day period has passed you can still return the item for a refund but the amount you receive will reflect the current sale price at the time of the return. He's a lifelong expat who has lived in the Philippines, Mexico, Thailand, and Colombia. Not many stores will allow you to return products without a receipt and Petsmart doesnt seem to have any problem with it. When he's not reading about cryptocurrencies, he's researching the latest personal finance software. Do Ferrets Need Vaccination Shots? To exchange your balance, you will need a receipt. (You can choose multiple receipts at once if you wish) and then click Save. It is recommended that you have the original method of payment, the receipt or similar proof of purchase, a form of ID, and the product to return the item to PetSmart. You will need to sign in or create an account to view your points. I live in the United States and love to shop in retail and online. Touch device users can explore by touch or with swipe gestures. No printing required when redeeming in-store. You can save up to 10 addresses from your PetSmart Address Book. It would be a huge security risk to be able to access receipts by product bar code. If youre interested in finding out more about PetSmart policy, we have articles on the return policy for PetSmart dog food, the coupon policy for PetSmart, and the exchange policy for PetSmart. Points will be credited to your Treats account within 24 72 hours of your purchase. You can return or replace a defective item purchased from PetSmart either in-store or online. Products that cannot be returned open or without a box include DVDs, video games, and mattresses. Can I Return An Item Without The Box At PetSmart? Can I return a product to PetSmart without the packaging? See www.petsmart.com/treats for details. If you purchase a live animal from Petsmart and and that you need to return it you can do so within 14 days for a full refund. You can return the item to your nearest PetSmart store, or contact the PetSmart Customer Care System on 1-888-839-9638. You can initiate this process online to receive a shipping label. Make sure to bring your receipt. Petsmart allows for exchanges on most products (not prescription medication, however). 14 Rabbit Myths And Misconceptions You Need To Stop Believing Now! If the situation arises where one of these animals is not available, you can return it within 14 days of its purchase. If you decide to ship your item back without using this shipping label you will have to cover the shipping fees and you will not be reimbursed for them. Shop now >, we are no longer supporting social sign in. As a result, youll need the credit card you used to make the payment to get a refund, as it will be refunded back to the same account. Access the receipt lookup tool and follow these steps: Enter the store location. Must activate offer prior to purchase to receive bonus points. Orders placed after 3pm will be fulfilled the next day. PetSmart stipulates that the items can only be returned in their original packaging. Didn't find what you need? Prices & selection may vary. What happens if you give up your pet and return it to PetSmart. Additionally, you will also need the card you used to make the payment in order to receive a refund, as it will be credited to the same card. Opened food can be returned, but only with a receipt or proof of purchase. Despite the fact that Chewy was once owned by Petsmart, the two companies now operate independently and often sell distinct items. You can print the return receipt by visiting the " Order History " link through your Petco account. David Krug is the CEO & President of Bankovia. Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. Shoppers who earn 1,000 points can redeem them for a $2.50 discount on any product (except gift cards) or pet service for a full year. Select the purchase date. Step 2: Enter the zip code or city and state of the store location where the purchase was made. Without a Petsmart account the company will not be able to look up your receipt unless you have an order number from an order you made on their website. May not be combinable with other available bonus points offers. It is recommended that you have the original method of payment, the receipt or similar proof of purchase, a form of ID, and the product to return the item to PetSmart. Instead, youll probably get a very shocked reaction from the store personnel and maybe even a scream! Petsmart is a one stop shop for pet owners to buy necessities and accessories for their pets and even a place to buy new pets altogether! Call and speak to our Customer Service Executive. PetSmart allows you to return products to their stores. Check your online retail account, if the past receipt you are looking for was made online. You will need to have your receipt as proof of purchase, and it is best to bring with you a form of valid photo ID should it be required. Can PetSmart look up receipts? How Do I Return Online PetSmart Purchases? We also have a large variety of popular, high-quality pet products for dogs, cats . What happens to returned items at PetSmart? If you opened the bag you have 14 days to return it with your receipt. Like with most items with the Walmart return policy, you can return non-perishable foods within 90 days as long as you have the receipt, no exceptions. Our mission at Pet Keen is to make the life of you and your pets easier and even more enjoyable. Yes, you can return your items to Petsmart for a full refund within a 60 day time period from purchase. Store and manage your profile, billing shipping information: Save up to 10 addresses in your PetSmart address book. To check your Treats point balance, simply go to petsmart.com/treats-rewards. It is important to remember that PetSmart may require you to send a water sample and the dead fish back to them if the fish is being returned. Track recent orders and Treats points history: Track your packages, find receipts, and access your entire order history in one convenient place Favorites: Save a list of your pet's faves to reorder again My Store: Set the store you shop at most to simplify in-store pickup and book PetSmart Grooming salon appointments